This paper aims to show on the basis of feedback from the work carried out as part of a thesis project, the challenges of communicating information in times of crisis due to the diversity of information sources are mostly related primarily to issues of decision making. We believe that communication is made in times of crisis to inform, to help make arrangements (decision) if necessary and it is this aspect that interests us: what impact the diversification of sources of information has on decision making? "Decision making is a complex cognitive process of selecting a type of action among alternatives" and we know that in normal times and especially in times of crisis, making a decision is a crucial act. The decision must be fast and efficient. For this reason, the decision maker must have the relevant information. Now it happens that several factors influence the communication of information in times of crisis or conflict. These factors are crucial in the application and processing of information and play a key role in the final decision. The conflict environment, the diversity of information sources, media credibility problem make it particularly difficult, determination of indicators, collection and processing of information. However, it is important that in such an environment, the information is free from coercion to help make the right decisions. The challenge for the one who has to decide is to be aware and have a resilience depending on the problem it faces. We believe that to happen, it is important to apply a rigorous and effective methodology in the whole process that begins access to information to decision-making. This methodology can be inspired by the concept of Competitive Intelligence (CI) which, according to its definition, helps to frame the collection, processing and information management. It clearly defined the steps from the beginning to the end of the decision-making process as guide the user in gathering information that the decision maker in the decision making.