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Thesis

French

ID: <

10670/1.0ge48h

>

Where these data come from
Communication disturbed by electronic mail : a study on cyber incivility in organizations

Abstract

This PhD is part of a research program entitled “Civilinum” and aims at analyzing cyber incivility through electronic mail occurring in work settings. The concept of cyber incivility has been studied mostly in the scientific literature on psychology and management studies. In the current research, cyber incivility will be studied through a critical communication approach. The question guiding this research is: to what extent can cyber incivility be considered a symptom of organizational and communication issues? Cyber incivility through electronic mail is considered here as the “tip of the iceberg” of broader organizational difficulties. We predict that cyber incivility will be related to tense managerial relations (H1), time pressures (H2), pervasive organizational control (H3) and a lack of organizational tolerance to diversity (H4). A mixt research design was set up to test these 4 hypotheses. A survey by questionnaire was send to the professional partners of the program Civilinum. 150 participants completed the questionnaire. Data were analyzed through regression and factorial analysis. Evidence show that cyber incivility can be associated with organizational factors. The second stage of this mixt research consisted in a qualitative enquiry with a sample of 18 participants. Grounded theory method was used to analyze the qualitative data collected. The results of this doctoral research indicate the importance of organizational and communication antecedents of workplace cyber incivility.

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