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Article

French

ID: <

10670/1.602n8x

>

Where these data come from
Coordination through mutual collective vigilance

Abstract

The speed of development of new complex products, required in some markets, calls for more than mere coordination within the teams to achieve mutual adjustments. The article shows that mutual collective vigilance is necessary in these contexts. It then analyses a system implemented by a mobile phone company to promote collective vigilance: the focus group. It shows the benefits, limitations and difficulties of implementation.

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