Article
Portuguese
ID: <
10670/1.o6abnk>
Abstract
The purpose of this search is to identify which individual and organisational variables affect employees’ reaction to resisting or cooperating with organisational change. To test the research hypotheses, the deployment of the individual performance assessment of the Land Minas Gerais servers was investigated by conducting a survey with a sample of 679 public servers from the Secretaries of Education, Health and Planning. The results indicate that the level of resistance to the deployment of change is mainly influenced by individual variables such as the difficulty in recognising the process of change, the influence of the working group and the degree of threat to the social concertation perceived by the server. Organisational factors such as prior experiences with unsuccessful changes and the lack of organisational consistency in implementing change have less influence on the individual decision to resist organisational changes than individual factors. Research contributes to the academic and organisational environment by enabling the identification of the main sources of resistance to change or cooperation with the variant. This will make it possible to improve the process of organisational change in the public sector in order to meet the expectations of servers and help public management to try to improve the quality of services provided to society.