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Article

French

ID: <

10670/1.vp37wk

>

Where these data come from
Integrity, benefits and identification: three levers to boost brand engagement on social media

Abstract

This paper focuses on the antecedents of consumer brand engagement on social networks and on its effects on loyalty intention. It highlights that engagement is not only directed towards the brand (and encompasses 3 dimensions : cognitive, affective and behavioral) but also towards social networks members’ interconnections (social brand engagement). 245 fans were surveyed about their favorite brand on Facebook. The results show that perceived benefits and self-brand connections impact social engagement and that, in turn, social engagement influences brand engagement. Furthermore, the results highlight that consumer brand engagement mediates the effects of brand integrity, perceived benefits and self-brand connections on loyalty intentions.

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