Article
French
ID: <
10670/1.zh1g2f>
Abstract
`titrebNormalization of human resources management`/titrebTo ensure the satisfaction of their clients, the conformity of their products, and the effectiveness of their organization, companies, even very small one’s, have more and more use of a quality system which is likely to standardize human resources management (HRM). The article raises this issue, that of HRM standardization, at a time when some authors, like Gary Hamel, have lunched stimulating debates about the end of managerial innovations stemming from growing standardization as well as normalization. The article studies this problematic in the context of independent and regulated professions through the case of the introduction of ISO 9001 within French notary practices. The case study is based on intervention researches led within 250 notary practices from 2004 and 2010, representing a sample of 420 notaries and more than 1 700 staff.