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Article

English, Spanish, French

ID: <

oai:doaj.org/article:331bfc15f9014fa7ae2fe93e18816212

>

·

DOI: <

10.25965/interfaces-numeriques.2843

>

Where these data come from
The creative participation of consumers at the crossroads between services marketing and the collaborative economy

Abstract

The emergence of digital tools and the development of the participatory web have led the marketing of services to renew themselves by offering collaborative mechanisms for co-creation of value to customers, who then become their contribution to innovation, both consumers and producers. In parallel with this phenomenon, a new horizon for consumption is emerging with the emergence of a collaborative economy based on pooling tools and organising networked consumers. These new alternative modes of exchange, intermediated by collaborative platforms, are also based on co-creation practices that create new social relationships between consumers.

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