The article discusses the principles and the problems of obtaining an accurate data input for the design of brine-to-water heat pump’s vertical exchangers. Currently, the most accurate method is the thermal response test (TRT). Unfortunately, the test procedure has its limitations and the quality of the results depends on many factors that cannot be fully controlled during the test. As an illustration of the problems, the results of the TRT were presented. The test was executed on the vertical boreholes (one actively regenerated and one not actively regenerated during the summer) which are parts of the operating heat pump system. The test results were compared to the data from the device’s operation, in particular with the measurements of the undisturbed ground temperature profiles and the actual unit energy gains from the boreholes. The level of difference between the results of the test and the data from the operation of the boreholes under the real load and the threats concerning the boreholes overload were shown. Additionally the performance differences between the actively regenerated and not actively regenerated boreholes have been emphasised.